RETURNS & EXCHANGES POLICY
Returns is a scheme provided by respective sellers directly under this policy. All products listed under a particular category may not have the same return/replacement period. Kindly check the respective item's applicable return/replacement policy on the product page for any exceptions to the table below.
Return is available only if product is damaged or product design not matching ordered design.
Colour may vary like bit light or bit dark due to photogragh or lighting effect, no return due to minor color variation.
Video of damaged or defect item is mandatory for return, exchange or refund, video should be shared within few hours after receiving delivery package. Package label and entire product should be captured in video shared.
Lifestyle: Clothing (excluding Lingerie, Innerwear, Socks and Freebies), Footwear, Eyewear, Fashion Accessories and Jewellery (non-precious)
10 days exchange
You may return for an exchange within 10 days of delivery, so long as it is unworn, unwashed, without stains, undamaged and with all original tags still attached.
RETURNS PICK-UP AND PROCESSING
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.
During pick-up, your product will be checked for the following conditions:
Correct Product IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
Complete Product All in-the-box accessories should be present.
Unused Product The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable).
Undamaged Product The product should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging Product's original packaging/ box should be undamaged.
The field executive may refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
The accepted modes of payment are
Credit Card (Visa, Master Card, American Express)
Debit card (various banks (link for list of banks accepted))
Cash On Delivery
Credit or Debit Card Charges
The amount of the order placed will be debited from your credit or debit card once the order is placed. If, for any reasons, we are not able to fulfill your order for any reason the amount will be refunded.
We usually ship the product within 2 working days after receiving the order and try and deliver them within a week.